Charlotte Chatterton

Operations Director BSc (Hons)

Back to our team

Charlotte joined Franklyn in 2004 and has grown with the company over the years into her current role of Operations Director.

Charlotte is responsible for the operations of the business and is supported by the Practice Manager Gemma, as well as the other managers across Franklyn. Collectively their goal is to work towards operational excellence from an internal perspective and to maintain and extend the high service level commitment offered to Franklyn clients.

Charlotte also plays an active part in overseeing the charitable events at Franklyn and is extremely proud of both the Summer Swing and Winter Waltz, being heavily involved in both since their inception.


Between 2015 and 2018 Charlotte worked at Franklyn part-time alongside raising her three young children. Needless to say, outside of work, Charlotte is kept busy with her children, step-children and maintaining the family home, so she thoroughly enjoys spending some relaxing time away in Abersoch.

Charlotte supports Andrew with his business life and feels very privileged to class a lot of Franklyn clients as personal friends too. Charlotte is also involved with her local church sitting on the Parochial Church Council, acting as their secretary.